Learn from customer feedback, earn their loyalty, fix weaknesses & get more referrals with Online Review Management.
How Online Review Management Works
Step 1. Enter your customers information
Whether you manually enter customers into the platform 1 by 1, upload a CSV or automate upload via our integrations, this simple step is all the manual work you have to do.
Step 2. Customers receive a feedback request
Your customer will receive an email notification politely asking them to review your business. The customer is taken to your own custom branded feedback portal on 5starRocket. When the customer leaves feedback, it will automatically appear in your dashboard in real-time. If you don’t get a reply, the customer automatically receives a follow up email.
Step 3. Feedback triggers intelligent routing
If the feedback was bad (3 star rating or below) Natalie will be routed to a special “resolution” page that you own. This prevents the negative review from ever hitting the web, where it will tarnish your reputation, and also shows you care about resolving their input. If the feedback was good (4 or 5 star rating) the customer will be routed to a special “Thank You” that lets them post the positive review online to the most popular business review sites of your choice — Google+ Local, Facebook, YP, and many others with 1 click!
Additionally, simply set your account to receive notifications when any customer leaves online reviews on your public review platforms. This empowers you to know exactly what is being said about your business and engage with your clients.
5starRocket offers the most intuitive, and impactful feature set available for Online Review Management
Contact Import and Export. From Individual user upload to bulk .csv upload, and you can export all your customers in seconds too.
Automatic Reminders. Options to send email reminders to customers that didn’t reply to your initial request, or remind customers that sent a positive feedback to share it on social media.
Multi-Location Support. Add multiple business locations so you can ask for feedback on each location, great for comparing your business locations!
Custom email Templates & Landing Pages. Ensure you are represented the way you want, with custom colors, logos, and whatever else you need.
Mobile Optimized. Everything we do is optimized for Mobile. From our client back-end to our feedback pages and email templates.
Review Monitoring. We sync business online review platforms and your 5starRocket account. Monitor online reviews sites (Google, Facebook, etc.) and alert you of new reviews.
Customize the way you present your brand to users with email template customization, custom integrations, landing page design options and more.
Custom Landing Pages. Landing pages are where your customers will engage with your brand. Whether on your site our hosted on ours, customize the look and feel of the landing pages with your logo, colors and background image. Your brand is important, we provide the platform to allow a seamless experience for your users.
Custom email Templates. Utilize our performance tested email templates, or use your own branded design. You can use merge tags to customize the email subjects with your contacts information. We allow you to customize and personalize your emails so your customers feel secure and confident in sharing feedback with your team.
Other Custom Stuff. Use a Windows desktop-based CRM software? We may be able to help you creating a custom integration to connect your account and send feedback requests on autopilot. Customize settings in your account for the time of delivery, the follow up cadence, the review platforms you want to monitor and post to, the list goes on and on. We allow you to control and become an active participant in your online review management efforts. With no programming or technical chops required.
Have customization questions? Reach out to support.