We’ve got the tools you need to help you achieve your brand reputation goals.
Whether you manually enter customers into the platform one by one, upload a CSV or completely automate upload via our integrations, this simple step is all the work you have to do.
Your customer will receive an email survey politely asking them to review your business. The customer is taken to your own custom branded feedback portal on 5starRocket.
When the customer leaves feedback, it will appear in your dashboard in real-time. If you don’t get a reply, the customer receives an automatic email reminder the day after.
Unhappy customers who rated 3 stars or below, will be asked to provide additional details so you have a second opportunity to make up for their bad experience and show that you care for them.
Additionally, all customers will be able to share their review online in the most popular social platforms you use with one click.
We sync with business online review platforms, like Google and Facebook, to alert you immediately of new reviews.
Send email reminders to customers that didn’t reply to your initial survey or ask them to share their feedback if it's a positive review.
Add multiple business locations so you can ask for feedback on each location, great for comparing your business locations!
From individual user upload to bulk CSV upload, and you can export all your customers in seconds too.
Everything we do is optimized for mobile. From our client back-end to our feedback pages and email templates.
“Our new patient referrals from online reviews have grown to the point where it has actually exceeded the number of word of mouth referrals. If online reviews are even mildly important to your business, then 5starRocket will become a valuable tool in your marketing arsenal.”
“Since we began, we've amassed over 1,800 reviews and we've gotten numerous reviews now from each of our clinics on Facebook, Google+ and CitySearch. I highly recommend obtaining this service as quickly as you can and get those reviews rolling.”
Customize the way you present your brand to users with email template customizations, custom integrations and landing page design options.
Have customization questions? Reach out to support.
Your brand is important, and landing pages are where your customers will engage with it. Customize the look and feel of the survey landing page with your logo, colors and background image.
Use our performance tested email templates along with merge tags to personalize the email content with your contacts information, so they feel secure and confident in sharing feedback with your team.
Use a Windows desktop-based CRM software? We may be able to help you creating a custom integration to connect your account and send feedback requests on autopilot with no technical chops required.