Online Review Management Blog

Practical tips to boost your customers' satisfaction and online reviews.

Best Time To Send Marketing Emails

One of the questions we get asked frequently is: “What is the best time to send emails?”. This is an important question if you use this communication channel. Research shows that if an email is not opened within 24 hours of delivery, that email’s chance of being opened drops below 1%. Thus, choosing the best […]

Twitter For Business

Being active on social media can provide tremendous value to a small business. But, with so many options out there it can be tough deciding which social media platform you should invest your time and efforts on. In this post, we will take a look at one of the leading social media platforms; Twitter for […]

The Ultimate Guide to Google My Business

Google My Business (GMB) is a free tool that lets you manage how your business appears on Google Search and Maps. This includes adding your business name, location, and hours of operation. You are also allowed to monitor & reply to customer reviews, adding photos even gain insights into where and how people are searching […]

How to get more business software reviews

Online reviews of your Software business are extremely important. According to Moz, 67% of consumers are influenced by online reviews. Data from Capterra shows that 67% of software buyers want to read at least 6 reviews before purchasing. Meaning, you need SaaS software reviews for your business. Despite the fact that online reviews are so […]

Our alternative to ReviewTrackers

ReviewTrackers is a reputation and review management software that has been around since 2012. It’s well recognized in the review management space. They offer a wide range of features which makes them a popular choice for medium to large businesses. In this article, we present an alternative to ReviewTrackers comparison, with the goal of finding […]

Alternative to Grade.us

What is online review management and how can it impact my business In this post, we will share why 5starRocket is an alternative to Grade.us, but, first a little background. One of the great things about the Internet is that it gives people a platform to express their opinion on almost anything. Within minutes, someone’s […]

How to Hire Good Employees

Hiring the wrong person for a position can be costly to your business. A bad hire can drain energy, time and can cost a business in a number of ways. Brian Tracy, motivational speaker and self-development author once stated: “As a business owner or manager, you know that hiring the wrong person is the most […]

happy employees happy customers

What Is Excellent Customer Service?

What is excellent customer service and why is it important? If you’re a business owner or entrepreneur, you know how frustrating it can be when clients are not happy with you, whether or not it’s your company’s fault. With websites like Yelp, Angie’s List and Google reviews, excellent customer service is more important than ever […]

Happy Employees Happy Customers

Most business owners would agree the primary goal of their business is to maximize profit. To achieve this many businesses focus on key areas like: providing a great product or service, marketing, improving company reputation, reducing unnecessary expenses, etc. In this article, we will be looking at another key area, specifically… happy employees happy customers. […]

How to remove Google reviews and Facebook reviews

In this post, we will not be talking about genuine negative reviews from unhappy customers. We highly recommend that you carefully handle your negative reviews. They show customers you are serious about customer service and a negative review can turn into a pretty powerful positive review for you in the future. In fact, we have […]

Small Business Tips – Make your company appear much larger

Without a doubt, bigger businesses have a lot of advantages of their smaller rivals: Larger marketing budgets, lower operating economics, etc. One of the biggest advantages bigger businesses have is an established online reputation. People inherently trust institutions that have grown to a certain size and been around for a while. It gives consumers a […]

Online reviews matter: the good and bad

Good news travels fast, but bad news travels even faster. Online reviews matter for business owners. Your online reputation depends on your review management engagement. Simply put, if you are not actively interacting, you are losing the game.

Effective email subject lines

Crafting an effective email subject line is a skill. Here are some tips to get you started that will make sending emails, and mastering the art of online reputation management, much less intimidating.

Collect emails and grow your email list

Growing your email list can be very valuable. Collecting email addresses allows you to get valuable feedback to help improve your business and grow your email marketing presence.

Handling a bad review online

Customers that read online reviews pay attention to negative reviews when making their decision. You simply can’t just ignore them. Not responding to a bad review is responding. We will walk you through some proven steps that will help you handle bad reviews online.