Practical tips to boost your customers' satisfaction and online reviews.
The numbers behind the U.S pet population is a bit fuzzy. The American Pet Products Association reported 68% of U.S. households, in 2016, owned some sort of pet. The American Veterinary Medical Association, by contrast, recently reported a more modest 57% of households having a pet at the end of 2016. However, both studies did […]
5starRocket seamlessly now integrates with Google Sheets. This means you can easily send feedback requests to your customers using our Google Sheets integration. This opens up a world of possibilities in online review management. You now have the ability to share your Google Sheet, which is tethered to 5starRocket, with multiple members of your team. […]
There are tons of articles on the internet highlighting the importance of online reviews. This is for good reason. Research shows that only 4% of adults ages 18-29, and 8% ages 30-49, never look at online reviews when buying something for the first time. Online reviews matters. It gives you the opportunity to gather customer […]
One of the questions we get asked frequently is: “What is the best time to send emails?”. This is an important question if you use this communication channel. Research shows that if an email is not opened within 24 hours of delivery, that email’s chance of being opened drops below 1%. Thus, choosing the best […]
Being active on social media can provide tremendous value to a small business. But, with so many options out there it can be tough deciding which social media platform you should invest your time and efforts on. In this post, we will take a look at one of the leading social media platforms; Twitter for […]
Google My Business (GMB) is a free tool that lets you manage how your business appears on Google Search and Maps. This includes adding your business name, location, and hours of operation. You are also allowed to monitor & reply to customer reviews, adding photos even gain insights into where and how people are searching […]
Online reviews of your Software business are extremely important. According to Moz, 67% of consumers are influenced by online reviews. Data from Capterra shows that 67% of software buyers want to read at least 6 reviews before purchasing. Meaning, you need SaaS software reviews for your business. Despite the fact that online reviews are so […]
ReviewTrackers is a reputation and review management software that has been around since 2012. It’s well recognized in the review management space. They offer a wide range of features which makes them a popular choice for medium to large businesses. In this article, we present an alternative to ReviewTrackers comparison, with the goal of finding […]
What is online review management and how can it impact my business In this post, we will share why 5starRocket is an alternative to Grade.us, but, first a little background. One of the great things about the Internet is that it gives people a platform to express their opinion on almost anything. Within minutes, someone’s […]
Hiring the wrong person for a position can be costly to your business. A bad hire can drain energy, time and can cost a business in a number of ways. Brian Tracy, motivational speaker and self-development author once stated: “As a business owner or manager, you know that hiring the wrong person is the most […]
What is excellent customer service and why is it important? If you’re a business owner or entrepreneur, you know how frustrating it can be when clients are not happy with you, whether or not it’s your company’s fault. With websites like Yelp, Angie’s List and Google reviews, excellent customer service is more important than ever […]
Most business owners would agree the primary goal of their business is to maximize profit. To achieve this many businesses focus on key areas like: providing a great product or service, marketing, improving company reputation, reducing unnecessary expenses, etc. In this article, we will be looking at another key area, specifically… happy employees happy customers. […]
In this post, we will not be talking about genuine negative reviews from unhappy customers. We highly recommend that you carefully handle your negative reviews. They show customers you are serious about customer service and a negative review can turn into a pretty powerful positive review for you in the future. In fact, we have […]
Without a doubt, bigger businesses have a lot of advantages of their smaller rivals: Larger marketing budgets, lower operating economics, etc. One of the biggest advantages bigger businesses have is an established online reputation. People inherently trust institutions that have grown to a certain size and been around for a while. It gives consumers a […]
Good news travels fast, but bad news travels even faster. Online reviews matter for business owners. Your online reputation depends on your review management engagement. Simply put, if you are not actively interacting, you are losing the game.
Crafting an effective email subject line is a skill. Here are some tips to get you started that will make sending emails, and mastering the art of online reputation management, much less intimidating.
Growing your email list can be very valuable. Collecting email addresses allows you to get valuable feedback to help improve your business and grow your email marketing presence.
Customers that read online reviews pay attention to negative reviews when making their decision. You simply can’t just ignore them. Not responding to a bad review is responding. We will walk you through some proven steps that will help you handle bad reviews online.
Our online reputation management platform is a fantastic alternative to NPS. Customers are asked to rate you, then provided easy-to-follow steps empowering them to become your brand advocates.
Our Getting Started guide is designed to get you up and running in just minutes with the leading online review management platform. Quick and easy setup.