Online Review Management Blog

Practical tips to boost your customers' satisfaction and online reviews.

What Is Excellent Customer Service?

What is excellent customer service and why is it important? If you’re a business owner or entrepreneur, you know how frustrating it can be when clients are not happy with you, whether or not it’s your company’s fault. With websites like Yelp, Angie’s List and Google reviews, excellent customer service is more important than ever […]

Happy Employees Happy Customers

Most business owners would agree the primary goal of their business is to maximize profit. To achieve this many businesses focus on key areas like: providing a great product or service, marketing, improving company reputation, reducing unnecessary expenses, etc. In this article, we will be looking at another key area, specifically… happy employees happy customers. […]

How to delete your bad reviews from Google and Facebook

In this post, we will not be talking about genuine negative reviews from unhappy customers. We highly recommend that you carefully handle your negative reviews. They show customers you are serious about customer service and a negative review can turn into a pretty powerful positive review for you in the future. In fact, we have […]

Small Business Tips – 5 ways to make your company appear much larger

Without a doubt, bigger businesses have a lot of advantages of their smaller rivals: Larger marketing budgets, lower operating economics, etc. One of the biggest advantages bigger businesses have is an established online reputation. People inherently trust institutions that have grown to a certain size and been around for a while. It gives consumers a […]

Online reviews matter: the good and bad

Good news travels fast, but bad news travels even faster. Online reviews matter for business owners. Your online reputation depends on your review management engagement. Simply put, if you are not actively interacting, you are losing the game.

Effective email subject lines

Crafting an effective email subject line is a skill. Here are some tips to get you started that will make sending emails, and mastering the art of online reputation management, much less intimidating.

Collect emails and grow your email list

Growing your email list can be very valuable. Collecting email addresses allows you to get valuable feedback to help improve your business and grow your email marketing presence.

Handling a bad review online

Customers that read online reviews pay attention to negative reviews when making their decision. You simply can’t just ignore them. Not responding to a bad review is responding. We will walk you through some proven steps that will help you handle bad reviews online.

5starRocket is an alternative to NPS (Net Promoter Score)

Our online reputation management platform is a fantastic alternative to NPS. Customers are asked to rate you, then provided easy-to-follow steps empowering them to become your brand advocates.

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