It’s a nation divided. Some people insist that excellent food can’t make up for poor service, and yet others staunchly believe that it can. That the proof is, literally, only in the pudding. There will probably never be a resolution to this debate, but either way, people are happiest when they know what to expect. Are they expecting to be wowed by the atmosphere and service, or are they expecting to chow down on the biggest burrito they’ve ever seen? This is what makes customer reviews so important. They actually manage people’s expectations for you, which is a huge factor in customers walking away happy.
The reality is that what matters most is that you deliver what you say you deliver, whether it be the best pizza or the liveliest staff, most of the time. It’s up to the customer to decide what’s most important to them. The best way for them to make an educated choice is by reading reviews. Once they know what to expect, and then experience exactly that, they become happy customers.
5starRocket will help you get those customers to write your next review. Reviews are best when they are current, and implementing a review management strategy with 5starRocket will ensure that you have a constant stream of fresh reviews on all the top review platforms. Reviews are confirmation, from an outside source, that you can not only deliver, but that you’ve done it consistently and recently. Of course, feedback allows you to continually improve your food and your service as well, making it all the more likely that you keep those good reviews coming.
5starRocket is an easy-to-use software that helps you rack up those reviews by giving you the means to ask previous diners to share the details of their dining experience with others. Constant feedback and interaction with reviewers ultimately gives you more control over your online reputation.
With a comprehensive approach to review management, you have the power to make sure that your online characterization is fair and accurate. 5starRocket will alert you to all negative reviews so you can respond quickly. The central dashboard lets you see all reviews of your restaurant, no matter where they are posted, and makes it easy to respond to each individual review.
We offer a complete set of features, from pre-filled forms to automatic reminders, to ensure that you find the reviews you need, while making the process simple for the reviewer. See our feature page here.