Thumbtack matches small service businesses with customers in the market for their services. The most common listings are in home, events, lessons, wellness, and pet care services. Professionals maintain a profile page with a complete description of their expertise and experience, photographs and/or video, and reviews and ratings. They can set a weekly spending cap for the amount spent on obtaining leads, and optionally set “instant match” criteria so that quotes are sent to customers automatically. Thumbtack guides professionals through the process of maximizing the utility of the site in their Pro Center.
Create a Profile on Thumbtack
Unlike lots of other review platforms, you will not have a profile on Thumbtack without your knowledge. You are directly responsible for listing your services on Thumbtack, creating and managing your profile, and making sure reviews are posted on your profile. You can create your profile for free, but in doing so, you agree to pay for the leads you want to pursue.
From the homepage, click Join as a pro in the upper right-hand corner. This will take you through the process of creating your professional profile. You can begin registration with your Facebook, Google, or email account.
Write a Review on Thumbtack
Thumbtack places a lot of emphasis on the importance of reviews to your profile. It requires at least one review when you initially make your profile, and designates certain service providers as “Top Pros” based on their response time, number of recent reviews, and average review rating. Thumbtack reports that Top Pros are more than twice as likely to be hired on Thumbtack.
All of the reviews on your Thumbtack profile do not have to come from Thumbtack clients. Reviews posted by Thumbtack clients are labeled as “verified,” reviews posted from Facebook are labeled as “from Facebook,” and all other reviews do not have a label.
Customers can not independently go onto the Thumbtack website and post a review. Instead,, you need to share your unique review link with them. That link will direct them to where they can write a review that will be posted directly to your Thumbtack profile. You can share your review link via email, social media, or text message. To find your link, go to the Reviews page on your profile, select Ask for Reviews, click Get Shareable Link, and then paste the link wherever you would like to use it.
Final Thoughts: Thumbtack explicitly states that reputation management is crucial to success on their platform. 5starRocket makes it easy. With 5starRocket’s online review management, you will increase your positive reviews and get ahead of any complaints BEFORE they are posted. Take control of your online reputation today!