Settings
The Settings tab is where you can customize your experience. For ease of use, this tab is further subdivided into five main categories. Click on the links below to learn more. Account • Emails • Appearance • Locations • Social Feedback […]
Contacts
This is where you can access your stored contacts. In this tab, you can view your contacts’ name, email, and date created. Adding Contacts Adding your contacts to 5StarRocket is quick and easy. You can add a contact by simply sending out a survey. There are two methods of doing so. Quick Survey Import CSV […]
Feedback
Once your reviews start rolling in, you will be able to access them in your feedback tab. The feedback screen is divided into 3 sections: Overview, Reviews, and Filters. Overview This section shows 3 key pieces of information, your Overall Rating, Total Ratings, and Rating Breakdown. Overall Rating: is a running average of your […]
Dashboard Layout
5StarRocket’s user-friendly dashboard is divided into 3 main tabs located to the left of the dashboard. Click on the links below to learn more. Feedback • Contacts • Settings
Social Tab
(Settings → Social) In this area, you can add social links where customers can post their reviews. Adding a social link Step 1: Under Settings → Social hit the Add profile button. Step 2: In the Add a review site link window, enter the following information: Review site: Choose the option that is relevant to […]
Locations Tab
(Settings → Locations) If you do have multiple locations, you can easily add or delete a location in this area. Add a location Step 1: Under Settings → Locations hit the Add Locations button. Step 2: In the Add a new location window, enter the following information: Name: The name of the location you would […]
Appearance Tab
(Settings → Appearance) This is where you can customize the look and feel of your emails and survery page by uploading your logo and background image. Your custom image can be either GIF, JPG or PNG and can be up to 500KB. Uploading your logo Under Logo, hit browse then navigate to your custom […]
Emails Tab
(Settings → Emails) This area allows you to control when and how often we email your customers and also give you the ability to customize the subject field of the emails, giving them that personal touch. Scheduling your emails Survey throttling: This is a powerful tool to prevent over-surveying. Before a survey is sent, 5StarRocket […]
Changing your feedback page URL
Your username is the portion of your landing page link. If you want to change it, please reach out to our customer support team.
